Privacy Policy
How we handle your data
This policy explains how NORDICWAY TRANSPORT SOLUTIONS BV, registered at Raveschoot 22, 9080 Lochristi, Belgium, company number 1095715859, handles personal data collected through this website. It applies to visitors to the site and to people who submit enquiries through it.
Last reviewed on 5 November 2026. Questions about any part of it can go straight to our office during working hours.
What this document covers
- Data we collect Enquiry and technical data
- Why we process it Quotes, planning, invoicing
- Sharing and retention Carriers, customs, partners
- Your rights Access, correction, deletion
What we hold
Data we collect
When you submit a quote request or contact form, we collect the information you enter, which may include your name, company name, email address, telephone number, collection and delivery addresses, and details of the shipment.
We also receive standard technical information that web servers record, such as IP address, browser type and pages visited.
We do not ask for payment card details through this website, and you should not send them to us by email.
Purpose
Why we process it
We use enquiry data to prepare transport quotations, plan and execute shipments, issue invoices, and communicate with you about a job. Technical data is used to keep the website available and secure.
We do not use your data for automated decision-making, and we do not sell it to third parties.
Preparing a quotation
Lane, weight and loading type from your request are used to work out a price you can accept or decline.
Planning and executing the shipment
Addresses and contact details go to the driver or partner operator running the load, so collection and delivery happen on time.
Invoicing and administration
Company and shipment records back the invoice and the transport file we are required to keep.
Keeping the site running
Server logs help us spot faults, block abuse and keep pages loading for everyone else.
Legal basis
Processing is based on the performance of a contract or steps taken at your request before entering a contract, on our legitimate interest in operating and securing the website, and on compliance with legal obligations where transport and customs rules require record keeping. Where consent is required, for example for non-essential cookies, it is requested separately.
Contract
Steps you asked us to take
When you request a quote or book a load, we need your enquiry details to answer it. If the job does not go ahead, that enquiry record is deleted once it is no longer needed for follow-up.
Legitimate interest
Running and securing the site
We keep basic server logs so the website stays online and misuse can be traced. This is limited to what is needed for that job, and you may object to it as described under your rights.
Legal obligation
Transport and customs records
Belgian and EU rules require us to keep transport, customs and accounting records for set periods. Those files cannot be deleted early, even on request.
Third parties
Sharing and retention
Shipment data may be shared with carriers, customs agents and partner operators where this is necessary to move your goods. They receive only the parts of the file their step in the job requires — usually the addresses, the cargo description and the documents for the border.
We keep transport and customs records for the period required by Belgian and EU law, and enquiry data for as long as needed to handle the request and any follow-up. Data no longer required is deleted.
- Carriers and partner operators
- Addresses, contact person, cargo description and loading instructions for the leg they run.
- Customs agents
- The declaration documents and consignee details needed to clear the goods at the border.
- Enquiry records
- Held while the request is open and for any reasonable follow-up, then removed.
- Transport and customs files
- Kept for the retention period set by Belgian and EU transport and tax rules.
Under the GDPR
Your rights
You may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, and portability where applicable. You may object to processing based on legitimate interest. To exercise any of these rights, contact us using the details below.
You also have the right to lodge a complaint with the Belgian Data Protection Authority.
How do I request a copy of the data you hold about me?
Write to us at the email address in the contact block, or post to Raveschoot 22, 9080 Lochristi. Tell us which company or enquiry the request relates to so we can find the file, and we will reply within the period required by applicable law.
Can you delete a shipment record I no longer need?
Not always. Transport, customs and accounting records must be kept for the periods set by Belgian and EU rules, so those files stay on our side until the period ends. Enquiry data with no shipment behind it can be removed on request.
How do I object to server logging?
Send us a short note describing your situation. We will weigh your objection against the need to keep the site available and secure, and tell you what we decide and why.
Where can I complain if I am not satisfied?
You may lodge a complaint with the Belgian Data Protection Authority at any time. Raising it with us first often settles the matter faster, but it is your choice which route to take.
For the practical side of quoting and booking, the Contact & Quote Request page explains what to send us. Cookies used on this site are described separately in the Cookie Policy, and the Terms of Service cover the conditions for using this website.
Privacy contact
Ask us about your data
For privacy questions or requests, contact NORDICWAY TRANSPORT SOLUTIONS BV, Raveschoot 22, 9080 Lochristi, Belgium. We aim to respond within the period required by applicable law.
- [email protected]
- Phone
- 953482109
- Company number
- 1095715859
- Managing directors
- De Wilde Lindsay and De Groote Ellen
- Registered office
- Raveschoot 22, 9080 Lochristi, Belgium
- Working hours
- Monday to Friday, 09:00–18:00